[NLPL Task Force (A)] Fwd: [hpc-core] DellEMC Technical Support - [SRNumber:955846133]

[Stephan Oepen]

dear colleagues,

just fyi: the NLPL wiki has been unavailable since mid-day on wednesday,
when the machine hosting it was taken down to replace a failed drive.

for reasons somewhat mysterious to me, USIT and Dell support have found
themselves in a tangle with the RAID controller ever since, see below.

fingers crossed that we will see the machine and wiki back on-line during
the day today!

oe


---------- Forwarded message ---------
From: Adrian Helle <adrian.helle at usit.uio.no>
Date: Fri, 3 Nov 2017 at 08:55
Subject: Re: [hpc-core] DellEMC Technical Support - [SRNumber:955846133]
To: Stephan Oepen <oe at ifi.uio.no>
CC: <A.OConnor at dell.com>, <kjell.andresen at usit.uio.no>, <
hpc-core at usit.uio.no>


Hi,

I am working with Dell right now to get the machine online again.

We had some issues when adding the new drives, so we need to recover the
SATA RAID. First we will try a FW upgrade on the disks to see if that
solves the issue. We didn't know this would happen, so I am sorry for
the inconvenience.

I'll keep you posted.

--
Adrian Helle
UiO/USIT/ITF/FI

On 11/03, Stephan Oepen wrote:
> dear all,
>
> what is the status of ‘ls.hpc’ in the meantime?  the machine hosts a wiki
> and some web services for our NeIC project NLPL, which people are
beginning
> to miss.
>
> never mind the SSDs, can we ascertain that the system disks and the SATA
> RAID are intact and bring the machine back up, at least temporarily?
>
> cheers, oe
>
>
> On Thu, 2 Nov 2017 at 09:49 <A.OConnor at dell.com> wrote:
>
> > Hi Kjell,
> >
> > Three things that would be helpful for now:
> >
> > 1. The support assist log, as mentioned earlier.
> > 2. A picture of the 'PD Mgmt' screen in the BIOS.
> > 3. A picture of the 'VD Mgmt' screen in the BIOS.
> >
> > Thanks,
> > Aaron
> >
> > -----Original Message-----
> > From: Kjell Andresen [mailto:kjell.andresen at usit.uio.no]
> > Sent: 02 November 2017 08:39
> > To: Stephan Oepen <oe at ifi.uio.no>
> > Cc: Connor, Aaron O <Aaron_O_Connor at Dell.com>; Kjell Andresen <
> > kjell.andresen at usit.uio.no>; hpc-core at usit.uio.no
> > Subject: Re: DellEMC Technical Support - [SRNumber:955846133]
> >
> > Den 02.11.17 08:11 skrev Stephan Oepen:
> >
> > > it would be relatively expensive to rebuild the system from scratch,
> > > so i much hope the RAID on the SATA disks remains intact after the
> > > swapping out of the SSDs ...
> >
> > So do I, working intensively with Dell on this now.
> > The 4 1TB HDDs are not involved in any action from my side so I'm pretty
> > sure they contain all data and some information to a
> > (new?) raid-controller in order to be brought back online.
> >
> > The newst information is I'm able to see the 4 x 1TB HDDs from the
iDrac -
> > I didn't see then in the LifeCycle controller at 1600 yesterday.
> >
> > http://folk.uio.no/kjell/usit/ls/idrac-all-pdisks.png
> > http://folk.uio.no/kjell/usit/ls/idrac-all-vdisks.png
> >
> > Kjell
> >
> > > On Thu, 2 Nov 2017 at 09:04 Kjell Andresen
> > > <kjell.andresen at usit.uio.no>
> > > wrote:
> > >
> > > > [ ls.hpc is fucked (again). I see none of the 4x1TB raid5 system
disks
> > > >   since the recreation af ssdhs-vg) and the fw upd :( ]
> > > >
> > > > Den 02.11.17 07:28 skrev A.OConnor at Dell.com:
> > > >
> > > > > As discussed,  please send on the images.
> > > >
> > > > Thank you very much for your time on this.
> > > > I'm saving them at http://folk.uio.no/kjell/usit/ls/
> > > >
> > > > > It would also be helpful if you could export the support assist
> > > > > logs from the system again.
> > > > >
> > > > > How to export a SupportAssist Collection and the RAID Controller
> > > > > Log via
> > > > iDRAC
> > > > > http://www.dell.com/support/article/SLN295784
> > > >
> > > > I'll save the logs to the same URL later.
> >
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